Product service agreement.

1. The service

Tovahub lets you order virtual private servers when you need them. You can sign in, choose a server plan and system, and ask the selected provider to set up your server.

2. Accounts and access

Sign in with your email and password or a linked Google or X account. Google sign-in uses only your Google account and never adds or verifies an email login. You can add or change your email after verifying the new address. Accounts are not merged because their email addresses match.

Keep your sign-in details secure. Tovahub does not hold wallet keys or store Google or X passwords. Never share a private key or seed phrase.

3. Acceptable use

You must not use the service or a server set up for you for attacks, scans, DDoS, malware, phishing, spam, fraud, harm to others, breaking copyright or trademark rules, or other illegal acts.

You must follow the provider's rules, network rules that apply, and the law. You are responsible for content, software, traffic, and actions sent from a server linked to your account.

4. Starting and server actions

The provider sets the plans, areas, server options, systems, prices, which servers are ready, and when a server starts. A request may wait while the provider works on it. Before trying again, we check the provider's result if we are not sure what happened. This helps stop extra servers or charges.

The provider turns servers on or off, reinstalls systems, changes passwords, fixes networks, renews service, and ends service. These actions may take time.

Turning off a server or site renewal does not cancel the provider's contract. The provider sets the end date for cancellation. The cancellation starts on that date. Ending service early does not give a refund.

5. Payments

Prices and plan periods are shown before you place an order. Unless the law says otherwise, we do not refund a server after it has been set up. If the provider rejects a new order and a check finds that no server was made, we cancel the order and return the balance held for it. We do not automatically return the original USDC or USDT payment on chain.

New server plans last 1, 12, or 24 months. We show the full price before you agree. Purchases and renewals deduct the applicable available credit shown in your account. Confirmed deposits may add credit to your account; account credit is for services on Tovahub and is not a bank account or promise of cash redemption. Any applicable referral rewards are recorded separately.

Auto-renewal is selected by default when you buy, and you can turn it off. This records a preference; it does not mean renewal is supported, paid or complete. Provider renewal is not currently connected, so saving this setting does not deduct credit or extend service.

For supported payment calls, insufficient balance is reported in the call result. Eligible MCP flows may return an x402 payment request for the client to authorize. We do not debit a wallet automatically or provide a separate low-balance notification or Webhook. Existing server-expiry reminders are separate.

Your paid Tovahub service term is separate from the provider’s contract. At the confirmed service cutoff, service ends if renewal has not succeeded; unresolved payment or renewal is checked first. We do not offer extra grace time or promise to restore deleted data. Turning off a server or renewal does not cancel the provider’s contract.

6. Pausing or ending service

We may pause or end an account, order, or server if the provider asks us to, if someone reports abuse, if there is a safety risk, if you do not pay, if you break these terms, or if the law says we must. We may also end a server if the provider says it cannot be used anymore.

We may keep work, payment, safety, and abuse records to look into a problem, check an order, keep the service safe, or follow the law.

7. Other services

This service uses other companies' servers, wallet apps, and blockchain services. We do not control when they work, their fees, their rules, or their changes. Contabo's service agreement and provider rules that we must follow still apply.

8. Changes

We may update these terms when the service, provider, payment options, or laws change. The version on this page starts on its update date.

9. Contact and abuse reports

We handle abuse reports by following the provider's rules. We may help the provider and answer valid legal requests about safety, abuse, or illegal acts.

10. Related rules and product terms

This Product Service Agreement includes the Acceptable Use Policy and Service Level Agreement on this site. Any product terms shown before you place an order are part of that order. They list the plan, length, resources, price, and other promises.

If a product term differs from this agreement, it applies only to that product and only where it differs. Provider rules and laws that must be followed still apply. Translations should keep the same meaning. If a law says how a term must be read, follow that law.

11. Eligibility and authority

You must be legally able to enter a binding agreement where you live. If you use the service for a business or another person, you confirm that you may bind that organization or person. Do not use the service where doing so is prohibited by law or provider rules.

12. Orders and contract records

A product page is an invitation to place an order, not a guarantee of stock. Your order is accepted when Tovahub confirms it or begins fulfillment. Before you submit, review the plan, region, term, price, currency or credit, renewal setting, and any provider restrictions shown at checkout. We retain an order record so you can review what you selected.

If a listing or calculation contains an obvious error, we may pause fulfillment, explain the issue, and offer the corrected price or cancellation. We will not knowingly charge a different price without giving you a reasonable choice, except where a correction is required to reverse a duplicate or unauthorized transaction.

13. Provider and delivery responsibility

Tovahub provides the website, account tools, order handling, and available controls. The infrastructure provider supplies and operates the physical infrastructure and may control capacity, locations, network routes, hardware, maintenance, and provider level service actions. We coordinate requests but cannot promise that a provider will accept, complete, or complete them within a particular time.

We will use reasonable care to submit and track requests and to show status information available to us. If a request remains uncertain, we may check its result before retrying to reduce duplicate servers or charges. A displayed estimate or status is not a provider guarantee.

14. Term, renewal, and cancellation

The selected term and renewal setting appear before purchase. Where automatic renewal is selected or enabled for an order, you may turn it off through the account controls before the next renewal is submitted. Turning it off stops future automatic renewal requests; it does not by itself cancel the current provider term or shut down a server.

Cancellation and end dates depend on the provider contract and the action confirmed in your account. A power-off request is not a cancellation request. We will show the available cancellation action and its known effect where the provider makes that information available. You remain responsible for charges due for the ordered term and any provider commitment already made on your behalf.

15. Credit, deposits, and transaction checks

Account credit is a service ledger used for eligible Tovahub purchases. A deposit is credited only after the required network confirmations and checks. Supported networks, assets, minimums, and instructions are shown in the deposit flow and may change. You are responsible for choosing the correct network, asset, address, and amount and for reviewing the transaction before signing it in your wallet.

Blockchain transfers are generally irreversible. A transfer to the wrong address, network, or unsupported asset may not be recoverable. We will review a report of a confirmed eligible deposit that appears not to have been credited and correct our ledger if our records establish an error. We do not promise recovery where the transfer was sent incorrectly or cannot be identified. Network fees are charged by the network or wallet provider, not by Tovahub unless clearly shown otherwise.

16. Refunds and billing questions

If a new order is definitively rejected by the provider and our records confirm that no server was created, we will cancel that order and release or restore the credit held for it. Once a server has been provisioned or a term has begun, unused time is not refundable except where required by applicable law or expressly stated at checkout.

This rule does not waive any mandatory consumer cancellation, refund, warranty, or other right that applies to you. If you believe a charge, balance, or order is wrong, contact support with the account and order details. We will review the records and explain any correction we make. A correction to our internal credit ledger is not an on-chain reversal of a wallet transfer.

17. Your server, data, and backups

You control the software, accounts, content, and data that you place on your server, subject to provider control and these terms. You are responsible for keeping independent backups of data you need. Reinstallation, termination, provider action, hardware failure, or a security incident may make data unavailable or permanently remove it.

We do not routinely inspect customer data and cannot guarantee that a backup, snapshot, or recovery option exists unless it is specifically included in the product details. Contact support promptly if a requested operation appears to have affected the wrong server; we will check what can reasonably be checked, but cannot promise recovery.

18. Security and your responsibilities

Use strong, unique credentials, protect any credentials shown for your server, keep software updated, restrict administrative access, and promptly address suspected compromise. You are responsible for activity performed with your account or server, including activity by a person you authorize, unless applicable law provides otherwise.

Tell us promptly about suspected account access or a payment or server action you did not authorize. We may temporarily limit access while checking a credible security risk. We will use reasonable steps to restore access when it is safe and the account owner is verified.

19. Availability and maintenance

We aim to keep the website and account tools available, but uninterrupted access is not guaranteed. Maintenance, network events, provider outages, attacks, internet routing, wallet or blockchain congestion, and events outside our reasonable control can delay or interrupt service. We will take reasonable steps to restore affected Tovahub functions and provide status information when practical.

Any service credit, uptime target, measurement, exclusion, or claim process is governed only by the Service Level Agreement and the product terms that expressly apply. A general status display is informational and does not amend those terms.

20. Acceptable use, notices, and enforcement

The Acceptable Use Policy is part of these terms. You must respond promptly to a credible security or abuse notice and take reasonable steps to stop harm. We may investigate reports and take proportionate action, including requesting information, limiting a feature, suspending a server, or ending service when required by law or provider rules or when needed to address a serious risk.

Where lawful and safe, we will tell you the general reason and any practical next step, and provide a way to ask us to review the action. We may act without advance notice where delay could cause harm, expose a reporter, impair an investigation, or violate law or a provider instruction. We will consider relevant information you provide and restore service when the grounds for the restriction no longer apply and restoration is available.

21. Intellectual property and feedback

Tovahub and its licensors retain rights in the website, software, branding, and materials we provide. We give you a limited, revocable right to use them to access the service under these terms. You retain rights in your content and grant us only the permission reasonably needed to host, transmit, and process it to provide the service, protect users, and meet legal or provider obligations.

If you send suggestions, you allow us to use them without restriction or payment, but this does not transfer ownership of your other materials or personal data.

22. Third parties and links

The service may connect to provider systems, identity providers, wallet software, networks, and external websites. Their services are governed by their own terms and privacy notices. We are responsible for our own service and for obligations the law places on us, but we do not control a third party's independent systems, decisions, or policies.

23. Disclaimers and responsibility for loss

We provide the service with reasonable care and skill. Except for specific promises shown in an order or rights that cannot lawfully be limited, we do not guarantee that a VPS will meet a particular workload, remain continuously available, or be free of every defect or security risk. Nothing in these terms excludes a warranty, remedy, or duty that applicable law does not allow us to exclude.

To the extent permitted by law, neither party is responsible to the other for indirect or consequential loss, loss of anticipated profit, or loss of data that could reasonably have been prevented by maintaining a separate backup. This does not limit liability for fraud, intentional misconduct, death or personal injury caused by negligence, breach of confidentiality or data protection duties where non-excludable, or any other liability that the law does not permit a party to limit. We will not use this clause to avoid responsibility for a loss directly caused by our failure to perform an express obligation.

Where the law permits a financial cap, our total liability for a claim connected with a paid order will not exceed the amount you paid us for the affected service during the three months before the event giving rise to the claim. This cap does not apply to the excluded liabilities above or reduce any mandatory consumer remedy. If no payment was made for the affected service, this sentence creates no payment obligation or remedy that the law would not otherwise provide.

24. Indemnity and claims by others

You are responsible for claims caused by your unlawful use of a server, your content, or your material breach of these terms. To the extent permitted by law, you will reasonably assist in addressing such a claim and reimburse direct amounts finally awarded against us or agreed in a settlement you approved, but only to the extent caused by your conduct. We will give you notice where lawful, allow reasonable participation in the response, and will not agree to a settlement that imposes an admission or non-monetary duty on you without your consent. This section does not apply where the claim was caused by our own breach or negligence.

25. Changes, transfer, and general terms

We may revise these terms to reflect a real change to the service, provider, law, or security needs. We will post the revised text and date. If a change materially reduces an existing paid service, we will give reasonable notice where practical; the change will not remove rights that have already accrued or mandatory rights. Continued use after the effective date means the revised terms apply to future use, to the extent permitted by law. If you do not accept a material change, you may stop placing new orders and contact us about any active service.

We may transfer our rights and duties as part of a business reorganization or sale if the transfer does not reduce your legal protections. You may not transfer your account without our written approval. If one clause cannot be enforced, the rest remains in effect. A delay in enforcing a right is not a waiver. These terms, the applicable order details, the Privacy Policy, Acceptable Use Policy, and Service Level Agreement form the agreement for the service. Mandatory consumer law prevails where it applies.

26. Governing law, disputes, and contact

Any governing-law or court-selection term applies only if it is valid for your circumstances and does not take away a mandatory right to bring a claim in the courts available under consumer law. We will first try to resolve a service concern through the support channel published on the site. Nothing prevents either party from seeking urgent legal relief or using a mandatory dispute process.

Contact us using the support channel shown on Tovahub for questions, billing issues, privacy concerns, or abuse reports. We will make any operator details required by applicable law available through the service or order flow.